Infinity Property Management Ltd. values your privacy and cares about the way in which your personal information is treated.
This policy describes:
- What personal information we collect about you
- How we obtain your personal information
- How we use your personal information
- On what basis we use your personal information
- How long we keep your personal information
- Who we share your personal information with
- How we protect your personal information
- Your rights regarding your personal information
1. What personal information do we collect about you?
We may collect personal information from you in the course of our business, including through your use of our website, when you contact or request information from us, when you engage our services, or as a result of your relationship with one or more of our staff and clients.
The personal information that we process includes:
- Basic information, such as your name, title, company, position and relationship to a person
- Contact information, such as your postal address, email address and phone number
- Financial information, such as payment-related information
- Technical information from your visits to our website or electronic communications
- Information you provide for meetings and events, including access and dietary requirements
- Identification and background information collected as part of business acceptance processes
- Personal information provided by or on behalf of clients, which may include special category data
- Any other information relating to you which you provide to us
2. How we obtain your personal information
- We collect information from you as part of our business acceptance processes.
- We collect information while monitoring our technology tools, websites and email communications.
- We gather information when you provide it to us or interact with us directly.
- We may collect or receive information from other sources, including publicly available sources.
3. How we use your personal information
Infinity Property Management Ltd. collects and processes personal information about you in a number of ways, including through your use of our website and in the provision of services.
- To provide and improve this website
- To provide and improve our services to you and our clients
- To provide information requested by you
- To promote our services, updates, publications and events
- To manage and administer our relationship with you and our clients
- To fulfil legal, regulatory and risk management obligations
- For recruitment purposes
3.1 International Data Access
As a company with international team members, including team members located in the Philippines, personal data we collect may be accessed from different countries. We ensure that all data handling complies with applicable data protection regulations, including the UK GDPR, GDPR and other relevant local laws.
Our international team members are bound by strict contractual agreements to protect your data and use it solely for purposes directly related to the services we provide.
3.2 Use of our website
Some areas of our website invite you to provide personal information, such as quote forms and email enquiry forms. The purpose of collecting this information will be clear at the point you provide it.
Our website may use Google Analytics, a web-based analytics tool that helps us understand how the website is used. Google Analytics uses cookies to collect anonymous, aggregated information such as visitor numbers, pages visited and time spent on the site.
You may refuse cookies or withdraw your consent at any time by changing your browser settings. To learn more about cookies, including how to manage and delete them, visit www.allaboutcookies.org.
3.3 Marketing and other emails
We may use personal information to understand whether you read emails and materials we send to you, click on links, and visit our website after clicking those links.
If you receive marketing communications from us and no longer wish to do so, you may unsubscribe at any time by emailing compliance@infinityenergyorganisation.com.
3.4 Meetings, events and seminars
We may collect and process personal information about you in relation to your attendance at our offices or events. We will only process special category information, such as dietary or access requirements, where necessary.
3.5 Lawful basis for using your personal information
- To perform a contract
- To comply with legal and regulatory obligations
- For legitimate business purposes
- Where you have provided consent
3.6 How long we keep your personal information
Your personal information will be retained in accordance with our data retention policy. Retention periods are based on applicable data protection laws, the purpose for which the information was collected, legal and regulatory requirements, good practice and business purposes.
3.7 Who we share your personal information with
We may share your personal information with trusted third parties where necessary and in accordance with contractual arrangements.
- Professional advisers and auditors
- Suppliers and outsourced service providers
- IT service providers
- Event organisers and business partners
- Regulatory authorities, courts, government agencies and law enforcement agencies where required
We do not sell, rent or otherwise make personal information commercially available to third parties without your permission.
4. How we protect your personal information
We use appropriate technical and organisational measures to protect your personal information from unauthorised access, use, disclosure, alteration or destruction.
5. Your rights regarding your personal information
Data protection laws provide certain rights for individuals. You may have the right to request access to your data, have it corrected or deleted, restrict processing, object to processing, and request data portability.
You may also have the right to lodge a complaint with a local supervisory authority.
Use of Personal Data Notice
This notice is published by Renewable Energy Assurance Limited (“REAL”), a limited company registered in England under company number 05720606, with its registered office at 80 Strand, London, WC2R 0DT.
Why have you been given this Notice?
REAL administers the Renewable Energy Consumer Code, known as RECC, which is a Chartered Trading Standards Institute approved Consumer Code.
What information might REAL collect about you?
- Name, email address, phone number and postal address
- Information about disputes or aftersale queries
- Details of quotes and services provided to you
- Details of contracts for goods and services agreed by you
How long will REAL hold your personal data?
REAL will retain your personal data for a maximum of 10 years, unless otherwise required by law or requested by you in writing.
Making a complaint
If you believe your personal data has not been used in accordance with data protection law, you may contact REAL. You may also complain to the Information Commissioner’s Office.
- ICO helpline: 0303 123 1113
- Make a complaint to the ICO
- ICO, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
How to contact us
If you have any questions about this notice or our data protection practices, please contact our Data Protection Officer, Rita Patel, at privacy@infinityenergyorganisation.com.