1. INTERPRETATION

In these Conditions:

“Buyer” means the person, firm or company who accepts a quotation of INFINITY PROPERTY MANAGEMENT LTD for the sale of the Product or the supply of Services or whose order for the Product or supply of Services is accepted by INFINITY PROPERTY MANAGEMENT LTD.

“Product” means the product or products which INFINITY PROPERTY MANAGEMENT LTD is to supply in accordance with these Conditions (including any part or parts of them).

“Services” means the services to be supplied by INFINITY PROPERTY MANAGEMENT LTD under the Contract in connection with the servicing of the Buyer’s drainage and/or the Buyer’s plumbing or heating repairs, maintenance, installation or service, together with any other services which INFINITY PROPERTY MANAGEMENT LTD provides or agrees to provide to the Buyer.

“INFINITY PROPERTY MANAGEMENT LTD” is a company registered in England under the number (7276249).

“Conditions” means the standard terms and conditions of sale and for the supply of services set out in this document and (unless the context otherwise requires) includes any special terms and conditions agreed in writing between the Buyer and INFINITY PROPERTY MANAGEMENT LTD.

“Contract” means any contract between INFINITY PROPERTY MANAGEMENT LTD and the Buyer for the purchase and sale of the Product and/or the supply of Services, incorporating these Conditions subject to Condition 2.1.

“Writing” includes facsimile transmission, email and comparable means of communication.
Any reference in these Conditions to any provision of a statute shall be constructed as a reference to that provision as amended, re-enacted or extended at the relevant time.

The headings in these Conditions are for convenience only and shall not affect their interpretation.
Words in the singular include the plural and in the plural include the singular.

2 BASIS OF SALE

2.1 INFINITY PROPERTY MANAGEMENT LTD shall sell and the Buyer shall purchase the Product and/or Services in accordance with any written quotation of INFINITY PROPERTY MANAGEMENT LTD which is accepted by the Buyer, or any written order of the Buyer which is accepted by INFINITY PROPERTY MANAGEMENT LTD, subject in either case to these Conditions, which shall govern the Contract to the exclusion of any other terms and conditions subject to which any such quotation is accepted or purported to be accepted, or any such order is made or purported to be made, by the Buyer. No terms or conditions endorsed upon, delivered with or contained in the Buyer’s purchase order, confirmation of order, acceptance of a quotation or specification or other document will form part of the Contract simply as a result of such document being referred to in the Contract.

2.2 No variation to these Conditions shall be binding unless agreed in writing between the authorized representatives of the Buyer and INFINITY PROPERTY MANAGEMENT LTD. INFINITY PROPERTY MANAGEMENT LTD’s employees or agents are not authorized to make any representations concerning the Product or Services unless confirmed by INFINITY PROPERTY MANAGEMENT LTD in writing in the quotation accepted by the Buyer. In entering into the Contract the Buyer acknowledges that it does not rely on, and waives any claim for breach of, any such representations which are not so confirmed.

2.3 Any advice or recommendation given by INFINITY PROPERTY MANAGEMENT LTD or its employees or agents to the Buyer or its employees or agents as to the storage, application or use of the Product which is not confirmed in writing by INFINITY PROPERTY MANAGEMENT LTD is followed or acted upon entirely at the Buyer’s own risk and INFINITY PROPERTY MANAGEMENT LTD shall not be liable for any such advice or recommendation which is not so confirmed.

3 ORDERS AND SPECIFICATIONS

Each acceptance by the Buyer of a written quotation from INFINITY PROPERTY MANAGEMENT LTD or each written order of the Buyer which is accepted by INFINITY PROPERTY MANAGEMENT LTD for the Product or Services shall be deemed to be an offer by the Buyer to buy the Product or Services specified in it subject to these Conditions.

3.2 No order submitted by the Buyer shall be deemed to be accepted by INFINITY PROPERTY MANAGEMENT LTD unless and until confirmed in writing by an order acknowledgement issued by INFINITY PROPERTY MANAGEMENT LTD or, if earlier, when INFINITY PROPERTY MANAGEMENT LTD delivers the Product and/or provides the Services to the Buyer, when a contract for the sale of the Product and/or the supply and purchase of those Services on these Conditions will be established.

3.3 Any quotation is given on the basis that no Contract shall come into existence until INFINITY PROPERTY MANAGEMENT LTD dispatches an order acknowledgement to the Buyer, in accordance with Condition 3.2 or delivers the Product and/or provides the Services. Any quotation is valid for a period of 30 days only from its date, provided that INFINITY PROPERTY MANAGEMENT LTD has not previously withdrawn it.

3.4 The quantity, price, product number and description of the Product and the price, timing and description of the Services shall be those set out in INFINITY PROPERTY MANAGEMENT LTD’s quotation or order acknowledgement, subject to Clause 5.

3.5 INFINITY PROPERTY MANAGEMENT LTD shall not be liable for any variations in any specification or description of the Product which do not materially affect the specification, use and operation of the Product. INFINITY PROPERTY MANAGEMENT LTD shall be entitled to substitute any Product ordered with product of similar quality and capacity. INFINITY PROPERTY MANAGEMENT LTD reserves the right to make any changes in the specification of the Product and/or Services so as to conform to any applicable safety or other statutory requirements.

3.6 INFINITY PROPERTY MANAGEMENT LTD shall be under no liability in respect of any defects or loss arising from failure to follow INFINITY PROPERTY MANAGEMENT LTD’s written instructions as to assembly or positioning of any Product supplied by INFINITY PROPERTY MANAGEMENT LTD.

3.7 No order which has been accepted by INFINITY PROPERTY MANAGEMENT LTD may be cancelled by the Buyer except with the agreement in writing of INFINITY PROPERTY MANAGEMENT LTD and on terms that the Buyer shall indemnify INFINITY PROPERTY MANAGEMENT LTD in full against all loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred by INFINITY PROPERTY MANAGEMENT LTD as a result of cancellation.

4. COMMENCEMENT AND DURATION OF THE SERVICES

4.1 The Services supplied under the Contract shall be supplied by INFINITY PROPERTY MANAGEMENT LTD to the Buyer following acceptance by INFINITY PROPERTY MANAGEMENT LTD of the Buyer’s offer in accordance with Condition 3.2.

4.2 Where the Services supplied under the Contract are to be supplied on an ongoing basis or for a fixed term as set out in INFINITY PROPERTY MANAGEMENT LTD’s quotation or order acknowledgment. then unless the Contract is terminated earlier by INFINITY PROPERTY MANAGEMENT LTD in accordance with Conditions 6 and/or 11, a Contract supplying Services on an ongoing basis may be terminated by either party giving the other not less than 3 months’ notice and a Contract supplying Services for a fixed term shall expire by effluxion of time.

5. PRICE

5.1 The price of the Product and the charges for Services and any related equipment shall be INFINITY PROPERTY MANAGEMENT LTD’s quoted price/charge or, in the absence of a quoted price/charge, the price/charge set out in INFINITY PROPERTY MANAGEMENT LTD’s price/charges list current on the date of delivery/supply of services or deemed delivery/supply of services. The charges for the Services exclude the cost of any additional servicing not specified in the Contract and/or any repair work, materials, replacements or replacement parts required for any Product or service which are not covered by any applicable guarantee.

5.2 INFINITY PROPERTY MANAGEMENT LTD reserves the right, by giving notice in writing from time to time to the Buyer pursuant to Clause 5.3, to increase the price of the Product and/or the charges for the Services at its
discretion to reflect any increase in the cost to INFINITY PROPERTY MANAGEMENT LTD for any reason whatsoever.

5.3 INFINITY PROPERTY MANAGEMENT LTD shall notify the Buyer in writing of any increase in the quoted price no later than 14 days before the date of delivery of the product or the supply of Services. The Buyer shall notify INFINITY PROPERTY MANAGEMENT LTD in writing within 7 days thereafter of its desire to cancel the contract if appropriate, subject to Condition 4. Charges for Services will be reviewed on an annual basis.

5.4 Except where specified to the contrary by INFINITY PROPERTY MANAGEMENT LTD or otherwise agreed between the Buyer and INFINITY PROPERTY MANAGEMENT LTD in writing, all prices are given by INFINITY PROPERTY MANAGEMENT LTD inclusive of delivery and installation to the Buyer’s premises.

5.5 The price is exclusive of any applicable value added tax, which the Buyer shall be additionally liable to pay to INFINITY PROPERTY MANAGEMENT LTD when it is due to pay for the Product and/or Services.

6. TERMS OF PAYMENT

6.1 Subject to any special terms agreed in writing between the Buyer and INFINITY PROPERTY MANAGEMENT LTD, INFINITY PROPERTY MANAGEMENT LTD shall be entitled to invoice the Buyer for the price of the Product or the provision of the Services on or at any time after delivery of the Product or the supply of Services. INFINITY PROPERTY MANAGEMENT LTD shall also be entitled to request payment or part-payment for the Product or Services from the Buyer in advance of delivery of the Product or supply of the Services.

6.2 The Buyer shall pay the price of the Product or charges for the Services within 30 days of the date of INFINITY PROPERTY MANAGEMENT LTD’s relevant invoice. The time of payment of the price shall be of the essence of the Contract. No payment shall be deemed to have been received until INFINITY PROPERTY MANAGEMENT LTD has received cleared funds. Receipts for payment will be issued only upon request.

6.3 If the Buyer fails to make any payment on the due date or INFINITY PROPERTY MANAGEMENT LTD has reasonable grounds for believing that the Buyer may default in making any payment on the due date then, without prejudice to any other right or remedy available to INFINITY PROPERTY MANAGEMENT LTD, INFINITY PROPERTY MANAGEMENT LTD will be entitled to:
6.3.1 cancel or terminate the Contract or suspend any further deliveries or all Services provided to the Buyer; and
6.3.2 charge the Buyer interest (both before and after any judgement) on the amount unpaid, at 5% per annum above the base rate for the time being of National Westminster Bank plc and withdraw all credit facilities given to the Buyer. INFINITY PROPERTY MANAGEMENT LTD reserves the right to claim interest under the Late Payment of Commercial Debts (Interest) Act 1998.

6.4 All payments payable to INFINITY PROPERTY MANAGEMENT LTD under the Contract shall become due immediately upon termination of the Contract despite any other provision.

6.5 The Buyer shall make all payments due under the Contract without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise for breach of contract, negligence or any other remedy by any other means whatsoever whether statutory or otherwise unless the Buyer has a valid court order requiring any amount equal to such deduction to be paid by INFINITY PROPERTY MANAGEMENT LTD to the Buyer.

7 DELIVERY

7.1 Unless otherwise agreed, delivery of the Product shall be made by INFINITY PROPERTY MANAGEMENT LTD to the Buyer’s premises and provision of the Services shall be made at the location notified by the Buyer.

7.2 Any dates quoted for delivery of the Product are approximate only and INFINITY PROPERTY MANAGEMENT LTD shall not be liable for any delay in delivery of the Product and/or provision of the Services nor any direct or indirect or consequential loss or damage (including loss of profit), costs, charges or expenses caused directly or indirectly by any delay in the delivery of the Product or provision of the Services (even if caused by INFINITY PROPERTY MANAGEMENT LTD’s negligence), nor will any delay entitle the Buyer to terminate or rescind the Contract unless such delay exceeds 90 days. Time for delivery of the Product and/or provision of Services shall not be of the essence unless previously agreed by INFINITY PROPERTY MANAGEMENT LTD. The Product may be delivered and/or the Services provided by INFINITY PROPERTY MANAGEMENT LTD in advance of the quoted delivery date upon giving reasonable notice to the Buyer.

7.3 If the Buyer fails to take delivery of the Product or fails to give INFINITY PROPERTY MANAGEMENT LTD adequate delivery instructions at the time stated for delivery (otherwise than by reason of any cause beyond the Buyer’s reasonable control or by reason of INFINITY PROPERTY MANAGEMENT LTD’s fault) then, without prejudice to any other right or remedy available to INFINITY PROPERTY MANAGEMENT LTD, INFINITY PROPERTY MANAGEMENT LTD may store the Product until actual delivery and charge the Buyer for the reasonable costs (including insurance) of storage.

7.4 The quantity of any consignment of Product as recorded by INFINITY PROPERTY MANAGEMENT LTD upon dispatch from INFINITY PROPERTY MANAGEMENT LTD’s place of business shall be conclusive evidence of the quantity received by the Buyer on delivery unless the Buyer can provide conclusive evidence proving the contrary.

7.5 INFINITY PROPERTY MANAGEMENT LTD shall not be liable for any non-delivery of the Product (even if caused by INFINITY PROPERTY MANAGEMENT LTD’s negligence) unless the Buyer gives written notice to INFINITY PROPERTY MANAGEMENT LTD of the non-delivery by close of business on the scheduled delivery date.

7.6 Any liability of INFINITY PROPERTY MANAGEMENT LTD for non-delivery of the Product shall be limited to replacing the Product within a reasonable time or issuing a credit note against the pro rata Contract rate against any invoice raised for such Product.

8. RISK AND PROPERTY

8.1 Risk of damage to or loss of the Product shall pass to the Buyer:-
8.1.1 in the case of the product to be collected by the Buyer from INFINITY PROPERTY MANAGEMENT LTD’s premises, at the time when INFINITY PROPERTY MANAGEMENT LTD notifies the Buyer that the Product is available for collection; or
8.1.2 in the case of the Product to be delivered otherwise than at INFINITY PROPERTY MANAGEMENT LTD’s premises, at the time of delivery or, if the Buyer wrongfully fails to take delivery of the Product, the time when INFINITY PROPERTY MANAGEMENT LTD has tendered delivery of the Product.

8.2 Notwithstanding delivery and the passing of risk in the Product, or any other provision of these Conditions, the property in the Product shall not pass to the Buyer until INFINITY PROPERTY MANAGEMENT LTD has received in cash or cleared funds payment in full of the price:-
8.2.1 of the Product; and
8.2.2 all other sums then due and payable by the Buyer to INFINITY PROPERTY MANAGEMENT LTD.

8.3 Until the property in the Product passes to the Buyer, the Buyer:-
8.3.1 must hold the Product on a fiduciary basis as INFINITY PROPERTY MANAGEMENT LTD’s bailee;
8.3.2 must maintain the goods in satisfactory condition and keep the Product separate from all other goods of the Buyer and third parties and properly stored, protected and insured (for their full price against all risks) and clearly identified as INFINITY PROPERTY MANAGEMENT LTD’s property (at no cost to INFINITY PROPERTY MANAGEMENT LTD);
8.3.3 must not destroy, deface or obscure any identifying mark or packaging on or relating to the Product;
8.3.4 must hold the proceeds of any insurance referred to in condition 8.3.2 on trust for INFINITY PROPERTY MANAGEMENT LTD and not mix them with any other money, nor pay the proceeds into an overdrawn bank account; and
8.3.5 shall not deal with or dispose of the Product or any interest therein (other than by a sale to an independent purchaser buying for full value in the ordinary course of the Buyer’s business).

8.4 Until such time as the property in the Product passes to the Buyer (and provided the Product is still in existence and has not been resold), INFINITY PROPERTY MANAGEMENT LTD shall be entitled at any time to require the Buyer to deliver up the Product to INFINITY PROPERTY MANAGEMENT LTD and if the Buyer fails to do so forthwith, to enter upon any premises of the Buyer or any third party where the Product is stored and repossess the Product.

8.5 The Buyer’s right to possession of the Product shall terminate immediately on the occurrence of any of the events specified in Condition 11 below.

8.6 INFINITY PROPERTY MANAGEMENT LTD shall be entitled to recover payment for the Product notwithstanding that ownership of any of the Product has not passed from INFINITY PROPERTY MANAGEMENT LTD.

8.7 The Buyer grants INFINITY PROPERTY MANAGEMENT LTD, its agents and employees an irrevocable license at any time to enter any premises where the Product is or may be stored in order to inspect it, or, where the Buyer’s right to possessions has terminated, to recover such Product.

8.8 Where INFINITY PROPERTY MANAGEMENT LTD is unable to determine whether any product is the product in respect of which the Buyer’s right to possession has terminated, the Buyer shall be deemed to have sold all goods of the kind sold by INFINITY PROPERTY MANAGEMENT LTD to the Buyer in the order in which they were invoiced to the Buyer.

8.9 On termination of the Contract, howsoever caused, INFINITY PROPERTY MANAGEMENT LTD’s (but not the Buyer’s) rights contained in this Condition 8 shall remain in effect.

9. WARRANTIES

9.1 Subject to the Conditions set out below INFINITY PROPERTY MANAGEMENT LTD warrants that the Product will correspond with its specification and are free from defects at the time of delivery. Where INFINITY PROPERTY MANAGEMENT LTD is not the manufacturer of the Product INFINITY PROPERTY MANAGEMENT LTD shall endeavor to transfer to the Buyer the benefit of any warranty or guarantee given to INFINITY PROPERTY MANAGEMENT LTD by such manufacturer.

9.2 The above warranty is given to the Buyer subject to the condition that INFINITY PROPERTY MANAGEMENT LTD shall be under no liability in respect of any defect arising from fair wear and tear, willful damage, negligence, abnormal working conditions, failure to follow INFINITY PROPERTY MANAGEMENT LTD’s instructions, misuse or alteration of the Product without INFINITY PROPERTY MANAGEMENT LTD’s approval.

9.3 Any claim by the Buyer which is based on any defect in the quality or condition of the Product or its failure to correspond with specification or quantity ordered shall (whether or not delivery is refused by the Buyer) be notified to INFINITY PROPERTY MANAGEMENT LTD by close of business on the day of delivery or (where the defect or failure was not apparent on reasonable inspection) within 2 days after discovery of the defect or failure, whichever is the earlier but, in any event, by no later than 12 months from the original delivery date. If delivery is not refused, and the Buyer does not notify INFINITY PROPERTY MANAGEMENT LTD accordingly, the Buyer shall not be entitled to reject the Product and INFINITY PROPERTY MANAGEMENT LTD shall have no liability for such defect or failure, and the Buyer shall be bound to pay the price as if the Product had been delivered in accordance with the Contract.

9.4 Where any valid claim in respect of the Product which is based on any defect in the quality or condition of the Product or its failure to meet specification is notified to INFINITY PROPERTY MANAGEMENT LTD in accordance with these Conditions, INFINITY PROPERTY MANAGEMENT LTD shall investigate the claim and, where appropriate, inspect the Product and test a sample. If INFINITY PROPERTY MANAGEMENT LTD is satisfied that the claim is valid, it shall be entitled to replace the Product free of charge or, at INFINITY PROPERTY MANAGEMENT LTD’s sole discretion, refund to the Buyer the price of the Product (or a proportionate part of the price), but INFINITY PROPERTY MANAGEMENT LTD shall have no further liability to the Buyer in respect of such Product.

10 LIABILITY

10.1 Subject to Condition 9, the following provisions set out the entire financial liability of INFINITY PROPERTY MANAGEMENT LTD (including any liability for the acts or omissions of its employees, agents and sub-contractors) to the Buyer in respect of:-
10.1.1 any breach of the Contract;
10.1.2 any use made or resale by the Buyer of any of the Products or Services or any part of them; and
10.1.3 any representation, statement or tortious act or omission including negligence arising under or in connection with the Contract.

10.2 Subject as expressly provided in these Conditions, all warranties, conditions or other terms implied by statue or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods & Services Act 1982) are excluded from the Contract to the fullest extent permitted by law.

10.3 Nothing in these Conditions excludes or limits the liability of INFINITY PROPERTY MANAGEMENT LTD for death or personal injury caused by INFINITY PROPERTY MANAGEMENT LTD’s negligence or for any damage or liability incurred by the Buyer as a result of INFINITY PROPERTY MANAGEMENT LTD’s fraudulent misrepresentation or for any liability incurred by the Buyer as a result of any breach by INFINITY PROPERTY MANAGEMENT LTD of the condition as to title or the warranty as to quiet possession implied by section 2 of the Supply of Goods and Services Act 1982, or for any matter which it would be illegal for INFINITY PROPERTY MANAGEMENT LTD to exclude or attempt to exclude its liability.

10.4 INFINITY PROPERTY MANAGEMENT LTD shall not be liable to the Buyer or be deemed to be in breach of the Contract by reason of any delay in performing or any failure to perform, any of INFINITY PROPERTY MANAGEMENT LTD’s obligations in relation to the Product, if the delay or failure was due to any cause beyond INFINITY PROPERTY MANAGEMENT LTD’s reasonable control.

THE BUYER’S ATTENTION IS IN PARTICULAR DRAWN TO THE PROVISIONS OF CONDITION 10.5

10.5 Subject to conditions 10.2 and 10.3:-

10.5.1 INFINITY PROPERTY MANAGEMENT LTD’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation or otherwise, arising in connection with the performance or contemplated performance of this Contract shall be limited to £1,000,000.
105.2 INFINITY PROPERTY MANAGEMENT LTD shall not be liable to the Buyer for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs or expenses or other claims for consequential compensation whatsoever (however caused) which arise out of or in connection with the Contract.
11. INSOLVENCY OF BUYER

11.1 This Condition applies if:-
11.1.2 the Buyer makes any voluntary arrangement with its creditors or becomes subject to any administration order or (being an individual or firm) becomes bankrupt or (being a company) goes into liquidation (otherwise than for the purpose of a solvent amalgamation or reconstruction); or
11.1.3 an encumbrancer takes possession or a receiver, administrative receiver or administrator is appointed of any of the property or assets of the Buyer; or
11.1.4 the Buyer ceases or threatens to cease to carry on business; or
11.1.5 INFINITY PROPERTY MANAGEMENT LTD reasonably apprehends that any of the events mentioned above is about to occur in relation to the Buyer and notifies the Buyer accordingly.

11.2 If this Clause applies then, without prejudice to any other right or remedy available to INFINITY PROPERTY MANAGEMENT LTD, INFINITY PROPERTY MANAGEMENT LTD shall be entitled to cancel or terminate the Contract or suspend any further deliveries or supply of Services under the Contract without any liability to the Buyer immediately on giving notice to the Buyer, and the Buyer shall immediately pay to INFINITY PROPERTY MANAGEMENT LTD all of INFINITY PROPERTY MANAGEMENT LTD’s outstanding unpaid invoices and interest., In respect of Services which have already been supplied but for which no invoice has been submitted INFINITY PROPERTY MANAGEMENT LTD may submit an invoice which shall be payable immediately or on receipt and in respect of Product that has been delivered but not paid for the price shall become immediately due and payable, notwithstanding any previous agreements or arrangement to the contrary.

12 FORCE MAJEURE

INFINITY PROPERTY MANAGEMENT LTD reserves the right to defer the date of delivery of the Product or the Services or to cancel the Contract or reduce the volume of Product ordered by the Buyer (without liability to the Buyer) if it is prevented from or delayed in performing its obligations under the Contract or from the carrying on of its business due to circumstances beyond the reasonable control of INFINITY PROPERTY MANAGEMENT LTD including, without limitation, acts of God, government actions, war or national emergency, acts of terrorism, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either party’s workforce), compliance with any law or governmental order, rule, regulation or direction, failure of a utility service or transport network, or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials or default of suppliers or sub-contractors provided that, if the event in question continues for a continuous period in excess of 180 days, the Buyer shall be entitled to give notice in writing to INFINITY PROPERTY MANAGEMENT LTD to terminate the Contract.

13 GENERAL

13.1 Any notice required or permitted to be given by either party to the other under these Conditions shall be in writing addressed to that other party at its registered office or principal place of business or such other address as may at the relevant time have been notified pursuant to this provision to the party giving the notice. Any notice shall be deemed to have been received if sent by pre-paid first class post 2 working days after posting (excluding the day of posting) or if delivered by hand on the day of delivery.

13.2 No waiver by INFINITY PROPERTY MANAGEMENT LTD of any breach of or any default under the Contract by the Buyer shall be considered as a waiver of any subsequent breach of the same or any other provision and will in no way affect the other terms of the Contract.

13.3 Failure or delay by INFINITY PROPERTY MANAGEMENT LTD in enforcing or partially enforcing any provision of the Contract will not be construed as a waiver of any of its rights under the Contract.

13.4 If any provision of these Conditions is held by any competent authority to be wholly or partly illegal, invalid, void, voidable, unreasonable or unenforceable it shall to the extent of such illegality, invalidity, voidness, voidability, unreasonableness or unenforceability be deemed severable and the remaining provisions of the Contract and the remainder of such provision shall continue in full force and effect.

13.5 Each right and remedy of the Company under the Contract is without prejudice to any other right or remedy of the Company whether under the Contract or not.

13.6 The parties to this Contract do not intend that any term of this Contract will be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.

13.7 The Buyer shall not be entitled to assign the Contract of any part of it without the prior written consent of the Company. INFINITY PROPERTY MANAGEMENT LTD may assign, transfer, charge, sub-contract or deal in any other manner with all or any of its rights of obligations under the Contract or any part of it to any person, firm or company.

13.8 The Contract and these Conditions constitute the entire agreement and understanding of the parties and supersede any previous agreement between the parties relating to the subject matter thereof. Each of the parties acknowledges and agrees that in entering into the Contract it does not rely on and shall have no remedy in respect of any statement, representation, warranty or understanding (whether negligently or innocently made) of any person (whether a party to the Contract or not) other than as expressly set out in the Contract and these Conditions. The only remedy available to it shall be for breach of contract under the terms of the Contract. Nothing in this Condition shall, however, operate or limit or exclude any liability for fraud.

13.9 The Contract shall be governed by and construed in accordance with the laws of England and the parties submit to the exclusive jurisdiction of the English courts

Complaints Policy

Our Aims

INFINITY PROPERTY MANAGEMENT LTD aims to provide an open, accountable and efficient service to all our customers. Our focus is to achieve 100% customer satisfaction. Whilst every effort is taken to train staff to achieve our consistent high quality of service, we always strive to achieve better results.

Complaints or reports of our service not being to the standard you expect are taken very seriously and as such a complaint process has been set up for people who feel dissatisfied about the service any of our engineers have provided.

You have a full right to complain. It will be investigated thoroughly until a satisfactory resolution has been found. We aim to learn from any mistakes and the complaints procedure is seen as very important in this continuous programme of improvement towards 100% customer satisfaction.

How to complain

The first step is to raise your complaint with the employee or team responsible for the service that you are complaining about. If the matter is not resolved, then a director and works managers will work with you to resolve the complaint to your satisfaction.

If you are not satisfied with how your complaint has been handled you may begin the formal complaint procedure. Standards of workmanship and the situation are investigated by an independent arbitrator appointed by Trust a Trader. The individual circumstances of the complaint are assessed to ensure an unbiased resolution is achieved.

Alternatively you can make your complaint in person, by letter, over the phone or via email.

What to tell us when you make a complaint

To deal with your complaint appropriately we need to know:

• Your name, address and contact details
• What you are complaining about and dates
• The names of the people involved where applicable
• Your ideas on how you wish to see the issue resolved

What you can expect

We would hope that wherever possible your concerns would be resolved at the first point of contact. If a formal complaint is made you will receive a telephone call to go through the matter verbally and an acknowledgment in writing within 3 working days of the receipt of your complaint.

The complaint will then be investigated by the Directors of the company and you will normally receive a response within 10 working days, unless your complaint is particularly complex, in which case we will advise you of same and provide an estimated timescale as to when you should expect to receive a response.

As a matter of course we will keep you informed at every step of the way.

Written correspondence should be sent to:
INFINITY PROPERTY MANAGEMENT LTD

Property plus Package.

Direct Debit

Multiple Client Payment options:

If paying by direct debit, please note that INFINITY PROPERTY MANAGEMENT LTD has appointed the BACS Approved Direct Debit Bureau, Eazy Collect Services Limited (www.eazycollect.co.uk); to collect your payments and Eazy Collect will be shown on your bank statement.

DD is ONLY payment option:

Please note that INFINITY PROPERTY MANAGEMENT LTD has appointed the BACS Approved Direct Debit Bureau, Eazy Collect Services Limited (www.eazycollect.co.uk), to collect your payments and Eazy Collect will be shown on your bank statement.

 
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